FAQ'S
FAQ's Answers Can I place an order without an account?..................................... A n account application must be completed and approved as an eligible distributor before placing orders. How do I apply for an account?...................................................... E mail the Customer Service Team at sales.au@oxtools.com for an account application form. How long will it take for my account to be opened?...................... O nce the application has been submitted, it will be reviewed within 5 business days. Do you provide your pricelist in an excel version?........................ C ontact the Customer Service Team at sales.au@oxtools.com to receive a copy. Do you accept credit cards?........................................................... M astercard, VISA and Amex are accepted. Do you have a minimum order value?............................................ $50 is the minimum order value. Do you offer same day dispatch?................................................... A ll orders placed by 12:00pm AEST will be dispatched the same day Does OX sell to the public?............................................................. O X only sells to authorised resellers, these distributors can be located on our website. How long has the OX brand been around?.................................... O ur tool range was born in 1974 in Perth, Australia and was launched under the OX brand at the beginning of 2010. What are the pack quantities?........................................................ A ll pack quantities are listed in this catalogue. What category do you specialise in?.............................................. O X Tools has 50 years of experience in the wet trade tool market, diamond tool market and offers a range in multiple categories in the construction industry. What is my sales representative's mobile number?..................... C all the Customer Service Team on 02 8845 6600 and they can provide your sales representative's mobile number. What is our minimum order value for FIS?................................... Metro Areas: FIS Minimum Order Value: $350 Regional Areas & Tasmania: FIS Minimum Order Value: $500 Far Regional Areas (Far North Queensland, Northern Territory and Northern Western Australia): FIS Minimum Order Value: $750 What is the freight charge under FIS?........................................... Metro Areas: Freight Charge for Orders Under FIS MOV: $60 Regional Areas & Tasmania: Freight Charge for Orders Under FIS MOV: $100 Far Regional Areas (Far North Queensland, Northern Territory and Northern Western Australia): Freight Charge for Orders Under FIS MOV: $150 What is your returns policy?........................................................... A t OX, we have a sale or return policy. If you cannot sell an OX brand product within 3 months of purchase, simply return it in a suitable/saleable condition for a full refund.
189
Powered by FlippingBook